Training Videos

Danielle Smith Customer Experience Manager - ppt download

Click here to watch Part 1

Personal Appearance

Customer Interaction (Smile, Greet, Thank you)

Bagging Techniques

Avoiding Cash Scam

Click here to watch Part 2

SAT NAV (Smile, Ask, Thank)

LAST (Listen, Apologize, Solve, Thank)

Click here to wacth Part 3

Engage with customers

Know the store and sale prices

Quick and Courtous Checkout

Click here to watch Part 4

Cash Accuracies

Scanning Ratios

Price look up codes

 

Click here to watch Part 5

Handling angry customer

Offer Exchange, Store Credit, Refund

Click here to watch Part 6

Phone Receiving (Greet, Listen)

"Good Morning, Thanks for calling India Bazaar, How may I help you?"

"India Bazaar Gaithersburg*, Jasbir* here, How may I help you?

Point of Sale System - watch how to Ring up sales and Returns

                          

Point of Sale System - watch how to sell and use Gift Cards