Customer Interaction (Smile, Greet, Thank you)
Avoiding Cash Scam
SAT NAV (Smile, Ask, Thank)
LAST (Listen, Apologize, Solve, Thank)
Engage with customers
Know the store and sale prices
Quick and Courtous Checkout
Price look up codes
Handling angry customer
Offer Exchange, Store Credit, Refund
Phone Receiving (Greet, Listen)
"Good Morning, Thanks for calling India Bazaar, How may I help you?"
"India Bazaar Gaithersburg*, Jasbir* here, How may I help you?
Point of Sale System - watch how to Ring up sales and Returns
Point of Sale System - watch how to sell and use Gift Cards